FAQ
Find answers to all your questions about using, features, and support for the Paperslate digital paper tablet in our FAQ.
Frequently asked questions
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How to share a signed document?
After signing and annotating your document, just click on the Share button and choose your favorite mail app to send it from. You can also save it and share it through Selection mode.
What if my product doesn't work anymore?
If your product stops working, our extremely fast French customer service team will quickly check its condition. If it is still under warranty, it will be repaired or replaced.
Can I transfer my notes to my computer?
Of course you can. You can do this either by cable or via Wi-Fi.
How can I configure my Premium Pen?
You have to go to Settings > Pen.
Then you can choose which features will be linked to your connected button.
Account Management
How do I create an account?
You don't need to create an account. For added security, we use cloud partners like Google Drive or Gmail to securely store your information.
How can I reset my password?
If you want to reset your Notepad password, go to the "Password" category in the settings where you can easily change it.
How do I update my email address?
You don’t need to update your email address in the Notepad itself; simply update it in your preferred email and cloud applications.
How do I delete my account?
With Paperslate, you don’t need to worry about storing important information in your account. All your documents are securely stored directly on the Notepad. Additionally, you have the option to store them in your cloud applications.
Features
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Any question?
You can contact us through our contact page! We will be happy to assist you.
Settings
How do install the latest update?
You have to be connected to Wi-Fi. Then, in the settings, you can check if there is an available update to install.
Do you have a Paperslate Cloud?
We are actually working on it. It should be available in December 2024.
How can I have access to my notes directly from my computer?
You can transfer notes and documents via Wi-Fi or UsbC cable. You can also use your cloud applications to store and have access to your files anytime and everywhere.
Any question?
You can contact us through our contact page! We will be happy to assist you.